{"id":9277,"date":"2025-03-21T15:42:50","date_gmt":"2025-03-21T15:42:50","guid":{"rendered":"https:\/\/www.getcraver.com\/restaurant-retention-strategies\/"},"modified":"2025-11-26T11:58:00","modified_gmt":"2025-11-26T18:58:00","slug":"restaurant-retention-strategies","status":"publish","type":"post","link":"https:\/\/www.getcraver.com\/blog\/restaurant-retention-strategies\/","title":{"rendered":"4 Restaurant Retention Strategies to Keep Customers Coming Back"},"content":{"rendered":"\n<p><span><span>Customer retention (<\/span><\/span><span><em><span>or lack thereof)<\/span><\/em><span> can<\/span><a href=\"\/blog\/why-do-restaurants-fail\" rel=\"noopener\">&nbsp;make or break your restaurant<\/a><span>.<\/span><\/span><\/p>\n\n\n\n<p>You could be stationed at the hottest location, have the most viral social media presence, and give 110% to your <span><a href=\"https:\/\/www.craverapp.com\/blog\/beginners-restaurant-marketing-guide\">marketing efforts&#8230;<\/a><\/span><\/p>\n\n\n\n<p>But the impact of those things won\u2019t mean much if you can\u2019t get customers to come back and become <span><a href=\"\/blog\/restaurant-marketing-strategy\" rel=\"noopener\">loyal regulars<\/a>.&nbsp;<\/span><\/p>\n\n\n\n<p>That\u2019s where a strong restaurant customer retention strategy comes into play \u2014 which is exactly what today\u2019s blog is all about (<em>what a coincidence!<\/em>).&nbsp;<\/p>\n\n\n\n<p>In this blog, we\u2019ll walk you through four restaurant customer retention strategies proven to keep customers coming back time and time (<em>and time<\/em>) again. We\u2019ll also show you some top-shelf examples of restaurants using these exact retention strategies to inspire your own efforts.&nbsp;<\/p>\n\n\n\n<p>But, before we get into the exciting stuff about customer retention <em>strategies\u2026&nbsp;<\/em><\/p>\n\n\n\n<p>We need to talk about the<em> realities <\/em>of restaurant customer retention, first.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span><span><span>The reality of restaurant customer retention<\/span><\/span><\/span><em><br><\/em><\/h2>\n\n\n\n<p>All restaurant owners and operators know customer retention is vital for success \u2014 the doors won\u2019t stay open if people aren\u2019t regularly eating at your restaurant.&nbsp;<\/p>\n\n\n\n<p>But there\u2019s more to restaurant customer retention than just keeping the lights on.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer retention costs <a href=\"https:\/\/www.americanexpress.com\/en-us\/business\/trends-and-insights\/articles\/retaining-customers-vs-acquiring-customers\/\" rel=\"noopener\"><span>5-6x less<\/span><\/a> than customer acquisition&nbsp;<\/li>\n\n\n\n<li>Repeat customers <a href=\"https:\/\/www.paytronix.com\/resources\/reports\/annual-loyalty-report\/\" rel=\"noopener\"><span>spend up to <span>30% more<\/span><\/span><\/a> than one-off customers&nbsp;<\/li>\n\n\n\n<li>Increasing customer retention by <a href=\"https:\/\/www.restaurantdive.com\/spons\/customer-retention-relies-on-what-you-bring-to-the-table\/731961\/\" rel=\"noopener\"><span>5% can increase restaurant profit by 25%<\/span><\/a><\/li>\n<\/ul>\n\n\n\n<p>\u2026 which makes trying out a new restaurant customer retention strategy seem pretty worth it, don\u2019t you think?&nbsp;<\/p>\n\n\n\n<div class=\"separators-custom-box  \"  style='background-color: #fff8f1;'>\n\n\t\n\n\t\t\t\t\t<div class=\"cta_title\" \n\t\t\tstyle='color:#000000;'\t\t\t>Did you know? Repeat customers order up to 45% more through a Craver app. <\/div>\n\t\t\n        \n\t\t\t\t\t<a href=\"\/book-a-demo\/\"\n\t\t\t\t \t\t\t\tstyle=\"background-image: linear-gradient(to left, rgb(217,58,1), rgb(239,100,16));\"\n\t\t\t\tclass=\"\"\n\t\t\t>\n\t\t\t<span class=\"\" \n\t\t\tstyle='color:#ffffff;'\t\t\t>\n\t\t\t\tBook A Demo\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">4 strategies to increase your restaurant\u2019s customer retention<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span>1 \u2014 Loyalty Programs<\/span><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><span>What it is<\/span><\/h4>\n\n\n\n<p><span>Put simply, a <\/span><a href=\"\/blog\/best-restaurant-loyalty-programs\" rel=\"noopener\"><span>restaurant loyalty program<\/span><\/a><span> is a customer retention strategy that rewards your most loyal diners for <\/span><em><span>being<\/span><\/em><span> your most loyal diners.&nbsp;<\/span><\/p>\n\n\n\n<p><span>Depending on your audience (and your tech stack), a loyalty program can look like anything from a <\/span><a href=\"\/blog\/coffee-shop-loyalty\" rel=\"noopener\"><span>simple, paper punch card<\/span><\/a><span><a href=\"\/blog\/coffee-shop-loyalty\" rel=\"noopener\"> <\/a>to a <\/span><span><a href=\"\/feature\" rel=\"noopener\">custom-branded mobile app<\/a>.&nbsp;<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span>Why it works<\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers want loyalty programs\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/go.restaurant.org\/rs\/078-ZLA-461\/images\/2024-soi-pocketbook.pdf?version=0\" rel=\"noopener\"><span>8 in 10 customers<\/span><\/a> are likely to join a restaurant loyalty program if offered<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers get value from loyalty programs\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/restaurant.org\/research-and-media\/research\/research-reports\/2024-technology-landscape-report\/\" rel=\"noopener\"><span>96% of customers<\/span> <\/a>enrolled in existing loyalty programs say they get \u201cmore bang for their buck\u201d<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers in loyalty programs reward you back\n<ul class=\"wp-block-list\">\n<li><span><a href=\"https:\/\/www.pymnts.com\/study\/relationship-commerce-brand-engagement-subscriptions-memberships-loyalty-programs\/\" rel=\"noopener\"><span>77% of customers<\/span> <\/a>buy more from\/spend more at places they feel loyal to<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span>Example \u2014 McDonald&#8217;s<\/span><\/h4>\n\n\n\n<p>\u201cMyMcDonald\u2019s Rewards\u201d is one of the best <a href=\"\/blog\/best-restaurant-loyalty-programs\" rel=\"noopener\"><span>restaurant loyalty programs<\/span><\/a> in the game.<\/p>\n\n\n\n<p>In 2024 alone, the program saw a <a href=\"https:\/\/www.pymnts.com\/earnings\/2025\/mcdonalds-sees-boost-in-loyalty-amid-challenges-in-q4-earnings\/\" rel=\"noopener\"><span>15% increase<\/span><\/a> in members, reaching a record-breaking 175 MyMcDonalds users. Rewards members accounted for <a href=\"https:\/\/www.pymnts.com\/earnings\/2025\/mcdonalds-sees-boost-in-loyalty-amid-challenges-in-q4-earnings\/\" rel=\"noopener\"><em><span>30 billion dollars<\/span><\/em> <\/a>of last year\u2019s sales \u2014&nbsp; a number the brand plans on increasing to 45 billion in the next two years.&nbsp;<\/p>\n\n\n\n<p>And, the reasons behind their billion-dollar loyalty success?&nbsp;<\/p>\n\n\n\n<p>Strong customer experience (CX) and constant improvements.&nbsp;<\/p>\n\n\n\n<p>The app already offers a stellar CX, with easy-to-earn rewards and expiring points to incentivize purchases\u2026 but McDonald\u2019s isn\u2019t afraid to make a good thing <em>better<\/em>. A range of loyalty improvements are set to roll out this year as part of the brand\u2019s new \u201c<a href=\"https:\/\/www.restaurantdive.com\/news\/mcdonalds-establishes-digital-marketing-fund\/715800\/\" rel=\"noopener\"><span>Digital Marketing Fund<\/span>,<\/a>\u201d including stronger personalization and \u201c<a href=\"https:\/\/www.qsrmagazine.com\/story\/mcdonalds-to-invest-hundreds-of-millions-in-new-digital-strategy\/\" rel=\"noopener\"><span>next-gen loyalty capabilities<\/span><\/a>.\u201d<\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span><img decoding=\"async\" src=\"https:\/\/www.getcraver.com\/wp-content\/uploads\/2025\/06\/McDonalds-App.png\" width=\"1640\" height=\"924\" loading=\"lazy\" alt=\"MyMcDonalds loyalty program on an iphone\"><\/span><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><span>2 \u2014Memberships and Subscriptions<\/span><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><span>What it is<\/span><\/h4>\n\n\n\n<p>A <a href=\"\/blog\/restaurant-subscription-guide\" rel=\"noopener\"><span>membership and\/or subscription<\/span> <\/a>is a restaurant customer retention strategy where customers pay a monthly fee in exchange for a specific product, service, or both.&nbsp;<\/p>\n\n\n\n<p>There aren\u2019t any \u201crules\u201d about what a restaurant membership or subscription has to include, but many offer perks like free delivery, \u201cbottomless\u201d drinks, or boosted rewards and points.<span><\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span>Why it works<\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers want value more than anything\n<ul class=\"wp-block-list\">\n<li>When consumers are picking a new restaurant, their <a href=\"https:\/\/merchants.doordash.com\/en-us\/restaurant-online-ordering-trends\" rel=\"noopener\"><span>top three considerations<\/span><\/a> are prices, promotions, and discounts&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers like exclusive, one-of-a-kind experiences\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/sevenrooms.com\/research\/2024-us-restaurant-diner-trends\/?aliId=eyJpIjoiWllRUTlQdVNGd2M2cmVGOSIsInQiOiJVdHhGS05UV3hyUkVSWGJBTWVSWHN3PT0ifQ%253D%253D#download-full-report\" rel=\"noopener\"><span>48% of frequent diners<\/span><\/a> say they intentionally look for \u201cexclusive, VIP\u201d events and experiences<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers respond well to personalization\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.pymnts.com\/study\/personalized-offers-consumer-spending-retail-rewards-discounts\/\" rel=\"noopener\"><span>~34% of customers<\/span><\/a> are willing to take their business somewhere offering more personalized offers than they\u2019re currently receiving&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span>Example \u2014 <span>Panera<\/span><\/span><\/h4>\n\n\n\n<p>Panera\u2019s \u201c<a href=\"https:\/\/www.panerabread.com\/en-us\/mypanera\/subscription.html\" rel=\"noopener\"><span>Unlimited Sip Club<\/span><\/a>\u201d is everything a restaurant subscription should be.<\/p>\n\n\n\n<p>Unlimited coffee, tea, and fountain drinks give members the value they <em>need<\/em>\u2026<\/p>\n\n\n\n<p>\u201cSip Club Saturday\u201d deals and surprise offers give members the exclusivity they <em>want<\/em>\u2026<\/p>\n\n\n\n<p>And tailored deals (like birthday rewards!) give members the personalization they <em>deserve.<\/em><\/p>\n\n\n\n<p>It doesn\u2019t take much digging into Panera\u2019s earnings and engagement data to see that their subscription model is paying off, too. Recent reports put the Unlimited Sip Club at over <a href=\"https:\/\/www.panerabread.com\/en-us\/press\/press-room\/panera-brands-and-hugs-end-planned-partnership.html\" rel=\"noopener\"><span>48 million members<\/span><\/a> (and counting), with members responsible for <a href=\"https:\/\/www.restaurantdive.com\/news\/panera-ultimate-sip-club-annual-subscription-delivery-discount\/643299\/\" rel=\"noopener\"><span>25% of the chain\u2019s transactions<\/span><\/a>.&nbsp;<\/p>\n\n\n\n<p>Factor in Panera\u2019s \u201cnon-app\u201d initiatives to reward their members \u2014 <a href=\"https:\/\/www.bevnet.com\/pr\/2024\/09\/26\/panera-and-pepsi-give-unlimited-sip-club-members-more-ways-to-escape-with-the-ultimate-holiday\" rel=\"noopener\"><span>like their giveaway with Pepsi<\/span><\/a> \u2014 and it\u2019s no surprise that Unlimited Sip Club is one of the industry\u2019s most revered subscriptions.&nbsp;<\/p>\n\n\n\n<div class=\"separators-custom-box  \"  style='background-color: #fff8f1;'>\n\n\t\n\n\t\t\t\t\t<div class=\"cta_title\" \n\t\t\tstyle='color:#000000;'\t\t\t>Launching a standout restaurant subscription is easier with a standout mobile app.<\/div>\n\t\t\n        \n\t\t\t\t\t<a href=\"\/book-a-demo\/\"\n\t\t\t\t \t\t\t\tstyle=\"background-image: linear-gradient(to left, rgb(217,58,1), rgb(239,100,16));\"\n\t\t\t\tclass=\"\"\n\t\t\t>\n\t\t\t<span class=\"\" \n\t\t\tstyle='color:#ffffff;'\t\t\t>\n\t\t\t\tBook A Demo\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span>3 \u2014 Personalized Email Marketing<\/span><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><span>What it is<\/span><\/h4>\n\n\n\n<p><a href=\"\/blog\/restaurant-email-marketing\" rel=\"noopener\"><span>Restaurant email marketing<\/span><\/a> is one of the most cost-effective, impactful marketing channels (and customer retention strategies!) that connects you with your audience.&nbsp;<br><span><span>Your restaurant can implement email marketing in virtually <\/span><em><span>endless<\/span><\/em><span> ways, but some of the most common email campaigns include welcome emails, product launch notifications, and discounts.<\/span><\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span>Why it works<\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers prefer hearing from restaurants over email\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/sevenrooms.com\/research\/2024-us-restaurant-diner-trends\/\" rel=\"noopener\"><span>~40% of customers<\/span><\/a> listed \u201cemail\u201d as their preferred channel for hearing about restaurant promos<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers enjoy getting good, relevant emails\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.statista.com\/statistics\/434649\/promotional-email-frequency-preference-usa-consumer\/\" rel=\"noopener\"><span>46% of customers<\/span> <\/a>said they\u2019d like getting restaurant emails, but that <a href=\"https:\/\/www.touchbistro.com\/blog\/diner-trends-report\/\" rel=\"noopener\"><span>too many emails or irrelevant offers<\/span> <\/a>would make them unsubscribe&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers\u2019 purchase decisions are influenced by email \n<ul class=\"wp-block-list\">\n<li><span><a href=\"https:\/\/www.statista.com\/statistics\/1315339\/marketing-channels-influencing-online-purchases-united-states\/\" rel=\"noopener\"><span>~45% of customers<\/span><\/a><span> reported they\u2019ve been influenced by a marketing email to make a purchase<\/span><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span>Example \u2014 <span>Chipotle<\/span><\/span><\/h4>\n\n\n\n<p>If you had to pick the one thing that makes <a href=\"\/blog\/restaurant-email-marketing\" rel=\"noopener\"><span>Chipotle\u2019s email marketing<\/span><\/a> so good, you probably couldn\u2019t \u2014 because it\u2019s good in <em>so many ways.<\/em><\/p>\n\n\n\n<p>Their emails are beautiful and well-designed. Their offers are urgency-inspiring and enticing. Their user experience is simple and easy to follow.&nbsp;<\/p>\n\n\n\n<p>And, from an engagement and revenue perspective, they\u2019re <em>really dang effective, too.&nbsp;<\/em><\/p>\n\n\n\n<p>Take the \u201c<a href=\"https:\/\/musebyclios.com\/data-creativity\/how-chipotle-made-email-sexy-sort-doppelganger\/\" rel=\"noopener\"><span>Chipotle Doppelg\u00e4nger<\/span><\/a>\u201d campaign, for example. In the campaign\u2019s first month, it generated open rates <a href=\"https:\/\/musebyclios.com\/data-creativity\/how-chipotle-made-email-sexy-sort-doppelganger\/\" rel=\"noopener\"><span>175% higher<\/span><\/a> than usual <em>and<\/em> a ridiculous <a href=\"https:\/\/musebyclios.com\/data-creativity\/how-chipotle-made-email-sexy-sort-doppelganger\/\" rel=\"noopener\"><em><span>$4.8 million<\/span><\/em><\/a><em><a href=\"https:\/\/musebyclios.com\/data-creativity\/how-chipotle-made-email-sexy-sort-doppelganger\/\" rel=\"noopener\"> <\/a>boost in revenue <\/em>(and no, \u201cone month\u201d <em>isn\u2019t <\/em>a typo).&nbsp;<\/p>\n\n\n\n<p>I guess we can add \u201cemail marketing\u201d to the long list of things Chipotle has mastered\u2026 right after their chicken tacos and guac, of course.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span><img decoding=\"async\" src=\"https:\/\/www.getcraver.com\/wp-content\/uploads\/2025\/06\/Chipotle-Free-Fountain-Drink-Email-Campaign.png\" width=\"1640\" height=\"924\" loading=\"lazy\" alt=\"Chipotle Free Fountain Drink Email Campaign\"><\/span><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><span>4 \u2014 Custom Mobile App<\/span><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><span>What it is<\/span><\/h4>\n\n\n\n<p><span><span>A<\/span>&nbsp;<\/span><a href=\"\/feature\" rel=\"noopener\"><span>custom mobile app<\/span><\/a> is a restaurant retention strategy that connects you directly to your customers, allowing them to access your products and items from anywhere at any time.&nbsp;<\/p>\n\n\n\n<p><span>Every restaurant\u2019s mobile app is unique, but most offer the same <\/span><a href=\"\/feature\" rel=\"noopener\">core features<\/a><span><a href=\"\/feature\" rel=\"noopener\"> <\/a>like online ordering, loyalty\/rewards, push notifications, NFC payments, and re-ordering capabilities.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span>Why it works<\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers prefer mobile\/online ordering\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/merchants.doordash.com\/en-ca\/resources\/restaurant-online-ordering-trends\" rel=\"noopener\"><span>49% of customers<\/span><\/a> place repeat orders at least once a week<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers want to support restaurants directly\n<ul class=\"wp-block-list\">\n<li><span><a href=\"https:\/\/www.touchbistro.com\/blog\/diner-trends-report\/\">7 in 10 customers<\/a><\/span> prefer ordering directly from a restaurant vs a third-party app&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers crave convenience (which an app provides)\n<ul class=\"wp-block-list\">\n<li><span><span>Convenience is the <\/span><a href=\"https:\/\/www.restaurantbusinessonline.com\/consumer-trends\/takeout-becomes-americas-preferred-dining-mode\" rel=\"noopener\"><span>#1 thing<\/span><\/a><span><span> <\/span>diners are looking for from their restaurant visits<\/span><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span>Example \u2014 <span>Hometown Coffee &amp; Juice<\/span><\/span><\/h4>\n\n\n\n<p><a href=\"https:\/\/hometowncoffeejuice.com\/\" rel=\"noopener\" id=\"__hsNewLink\"><span>Hometown Coffee &amp; Juice<\/span><\/a> is an Illinois favorite serving up delicious beverages, tasty brunch, and a <a href=\"\/case-study-hometown-coffee-and-juice\" rel=\"noopener\" id=\"__hsNewLink\"><span>top-tier mobile app<\/span><\/a> experience.&nbsp;<\/p>\n\n\n\n<p>One of the reasons Hometown\u2019s mobile app is so effective is because it perfectly blends their brand\u2019s values and customers\u2019 needs. The app\u2019s design has a friendly, welcoming feel that mirrors Hometown\u2019s community-centered business model, while its features offer customers the speed and ease of service they want <em>and <\/em>deserve.&nbsp;<\/p>\n\n\n\n<p>Hometown\u2019s commitment to an on-brand, feature-filled mobile app experience is working for them, too.&nbsp;<\/p>\n\n\n\n<p><span><span>With <\/span><a id=\"__hsNewLink\" href=\"\/case-study-hometown-coffee-and-juice\" rel=\"noopener\">\u2153 of the brand\u2019s orders<\/a><span> coming through their mobile app <\/span><em><span>and<\/span><\/em><span> a <\/span><a id=\"__hsNewLink\" href=\"https:\/\/apps.apple.com\/us\/app\/hometown-coffee-juice\/id1640148763\" rel=\"noopener\">4.8-star rating<\/a><span> on the App Store, Hometown has clearly found the perfect, app-powered balance between brand alignment and a better customer experience.<\/span> <\/span><\/p>\n\n\n<div class=\"m-form  gb\"  style='--columns-ratio: 50%;'>\n\n\t\n\t    \n    <div class=\"m-form__container container\" style=\"\">\n\n        <div class=\"l-form l-form-v3 order-default\">\n\n            <div class=\"l-form__col l-form__form\">\n\t\t        \t<div class=\"c-heading -h2 \">\n\t\t\n\t\t\t\t\t<div class=\"c-heading__title\">Book a Demo<\/div>\n\t\t\n\t\t\t<\/div>\n\n\n\t<div class=\"c-form\">\n\t\t<div class=\"c-form__embed\">\n\t\t\t                <div id=\"hubspot-form-1\" class=\"c-contact hubspot-form\">\n                    <script>\n                        document.addEventListener(\"DOMContentLoaded\", function() {\n                            if (typeof hbspt !== 'undefined' && hbspt.forms) {\n\n                                hbspt.forms.create({\n                                    portalId: \"4732366\", \/\/ this is your portal id\n                                    formId: \"fd0e6419-8a8e-4d8f-bd57-fe11f6e0e218\", \/\/ this is the form id\n                                    target: \"#hubspot-form-1\",\n                                    css: \"\",\n                                    cssClass: \"single-resources-form\",\n                                });\n\n                            } else {\n                                console.error(\"HubSpot script not loaded.\");\n                            }\n                        });\n                    <\/script>\n                    <script type=\"text\/javascript\" src=\"https:\/\/assets.revenuehero.io\/scheduler.min.js\"><\/script>\r\n        <script type=\"text\/javascript\">\r\n          window.hero = new RevenueHero({ routerId: '3327' })\r\n          hero.schedule('hsForm_fd0e6419-8a8e-4d8f-bd57-fe11f6e0e218')\r\n        <\/script>                <\/div>\n                \t\t<\/div>\n\t<\/div>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer retention (or lack thereof) can&nbsp;make or break your restaurant. You could be stationed at the hottest location, have the most viral social media presence, and give 110% to your marketing efforts&#8230; But the impact of those things won\u2019t mean much if you can\u2019t get customers to come back and become loyal regulars.&nbsp; That\u2019s where&#8230;<\/p>\n","protected":false},"author":16,"featured_media":9281,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[98],"tags":[12,13],"class_list":["post-9277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>4 Restaurant Retention Strategies to Keep Customers Coming Back<\/title>\n<meta name=\"description\" content=\"Increasing your restaurant&#039;s customer retention by 5% can boost profits by 25%. 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